Return policy

Returns portal

It's a shame that you are not satisfied with the product you purchased. Of course, you can make use of your right of return in this case. We are also happy to help you in cases of guarantee or warranty.

You can return your order to us within 30 days.

For quick and smooth processing, please tell us the item, quantity and your reason for return.

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Processing time

You can return your order to us within 30 days. For quick and smooth processing, please tell us the item, quantity and your reason for return.

Processing a return and refunding the amount paid can take up to 14 days. We are usually much faster here. Please note that all ordered goods must be returned with the corresponding label and its original packaging. If the goods are used, worn, washed or damaged, we are not obliged to take them back.

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Refund of the purchase amount

If we have accepted your return, we will send you an email confirming the refund for your return. If you purchased on account, we will reduce your payment according to the amount of the refund amount stated. If you have already paid for the goods, we will refund you the corresponding amount. We will always transfer your refund to the account from which you made the payment, i.e. either your bank account, credit card account or PayPal account. If this is not possible in individual cases, for example if your credit card is no longer valid, we will ask you for your account details.